Frequently Asked Questions (FAQs)
Are you accepting new clients?
Yes, I am currently accepting new virtual clients located in North Carolina, South Carolina, Idaho, Vermont, and Florida. Appointments are available Monday through Thursday, from 8:00 AM to 5:00 PM.
What are your specialties?
My specialties include working with women who are healing from the impact of emotionally immature parents, learning to set and maintain healthier boundaries, and overcoming insomnia through CBT-I.
I also offer EMDR therapy to help clients process painful past experiences, reduce emotional overwhelm, and feel more grounded in the present. Many of my clients are high-achieving women navigating burnout, perfectionism, racing thoughts, and the pressure to do it all. Through therapy, I help women break unhelpful patterns, build self-confidence, improve sleep, and create more balanced, fulfilling lives.
Do you offer in-person therapy?
No, I offer virtual therapy only at this time for clients in North Carolina, Florida, Vermont, Idaho, and South Carolina via a secure, HIPAA-compliant platform.
Do you accept insurance?
I am an out-of-network provider and can provide a superbill upon request for potential reimbursement. Reimbursement depends on your specific plan and the benefits offered for out-of-network services.
Can I still use my insurance if I private pay?
Many clients can still use their out-of-network benefits to get reimbursed for therapy. Here’s how to find out if that applies to you:
Step 1: Call the number on the back of your insurance card.
Step 2: Ask the following questions:
· Do I have out-of-network mental health benefits?
· Is there a deductible I need to meet first?
· What percentage of the session fee will be reimbursed?
· How do I submit a superbill or claim for reimbursement?
· Are there any limits on the number of sessions covered?
If your plan offers reimbursement, Dr. Chase can provide a monthly “superbill,” a receipt with all the information your insurance company needs. You would submit that on your own, and any reimbursement goes directly to you.
Note: Dr. Chase is not involved in communication with your insurance company and cannot guarantee reimbursement.
Why private pay therapy?
Private pay therapy means you pay your therapist directly rather than using insurance. This model offers more privacy, flexibility, and choice in your care.
How long do I need to be in therapy?
Session frequency depends on your needs and goals. After your intake, we will create a personalized plan for your progress in and between sessions. Most clients start weekly and taper as goals are met.
How long are therapy appointments?
Sessions typically last 50 minutes, which is standard for individual counseling. I also offer 90-minute sessions by request.
What is your cancellation policy?
Cancellations or rescheduling must be made at least 72 hours in advance to avoid a charge of the full session fee.
What issues do you focus on?
Dr. Lauren Chase works with high-achieving women and overwhelmed moms who feel anxious, burned out, and stretched too thin. Her work focuses on sleep challenges, burnout, boundaries, people-pleasing, perfectionism, childhood trauma, and patterns rooted in family-of-origin experiences, including growing up with emotionally immature parents.
She also specializes in perinatal mental health and uses EMDR to help clients process past experiences and create lasting change, not just manage symptoms.
She does not provide couples therapy or addiction treatment.
What evidence-based approaches do you use in session?
I use a personalized, evidence-based approach to help you manage anxiety, break unhelpful patterns, strengthen boundaries, and create lasting change.
My approach incorporates Cognitive Behavioral Therapy to shift unhelpful thoughts and behaviors, Motivational Interviewing to support meaningful change, and Person-Centered Therapy to ensure you feel heard, understood, and supported.
I also offer Cognitive Behavioral Therapy for Insomnia to improve sleep and reduce bedtime anxiety, and EMDR therapy to process painful experiences and reduce emotional distress.
For moms navigating parenting challenges, I integrate Child-Centered Play Therapy principles and Child-Parent Relationship Therapy techniques to strengthen parent-child relationships.
Together, we will find the approaches that best support your goals, whether that means overcoming burnout, improving sleep, healing from the past, or finding greater balance in your life.
What do all those letters after your name mean?
My credentials reflect my education, licensure, and specialized expertise in mental health care:
PhD – Doctor of Philosophy in Counselor Education and Supervision, with advanced training in clinical practice, research, and teaching counselors.
LCMHC – Licensed Clinical Mental Health Counselor, authorized to provide therapy in North Carolina.
PMH-C – Perinatal Mental Health Certified, specializing in mental health support during pregnancy, postpartum, and throughout parenthood.
BC-TMH – Board Certified Telemental Health Provider, trained in delivering secure, ethical, and effective online therapy.
NCC – National Certified Counselor, a designation that demonstrates high standards in education, experience, and ethics.
What is a good faith estimate?
For self-pay clients, a Good Faith Estimate is an estimate of the cost of therapy services. This provides an estimate of the total cost of services for the year, based on the client’s desired therapy frequency. This serves as an estimate and does not reflect a contract or a requirement to obtain services.
I am ready to meet. What's next?
I am so excited to start working together! Reach out via the contact us form, and I will email you the forms to complete before our first session, along with a link to our appointment.
